Privacy Policy
SmartStreamFlashNext Investment Platform
Last Updated: March 15, 2025
Introduction
SmartStreamFlashNext ("we," "our," or "us") operates as a financial education and investment trends analysis platform serving the Vietnamese market. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This privacy policy explains our practices in accordance with Vietnam's Personal Data Protection regulations and international privacy standards.
By accessing our website at smartstreamflashnext.com or using our services, you agree to the terms outlined in this policy. We encourage you to read this document carefully and contact us if you have any questions about how we handle your personal information.
Information We Collect
Personal Information
When you register for our educational programs or contact us, we collect basic personal details including your name, email address, phone number, and professional background. This information helps us provide relevant financial education content.
Usage Data
We automatically collect information about how you interact with our platform, including pages viewed, time spent on different sections, and learning progress through our investment education modules.
Technical Information
Our systems collect technical data such as IP addresses, browser types, device information, and access times to ensure platform security and optimize user experience.
Communication Records
We maintain records of our communications with you, including emails, support tickets, and feedback submissions to provide better service and address your educational needs.
Important: We never collect sensitive financial information such as bank account details, investment portfolio specifics, or trading passwords. Our platform focuses on education rather than direct financial services.
How We Use Your Information
Educational Services
Your personal information enables us to provide personalized financial education experiences. We use your professional background and learning preferences to recommend relevant courses and investment trend analysis that match your educational goals.
Platform Improvement
Usage data helps us understand which educational content resonates most with our Vietnamese audience, allowing us to continuously improve our investment education programs and platform functionality.
Communication
We use your contact information to send educational updates, course notifications, and important platform announcements. You can adjust your communication preferences at any time through your account settings.
- Providing access to investment education courses and materials
- Sending personalized learning recommendations based on your interests
- Maintaining platform security and preventing unauthorized access
- Analyzing user engagement to improve educational content quality
- Responding to support requests and educational inquiries
Data Sharing and Third Parties
We maintain strict controls over how your information is shared. SmartStreamFlashNext does not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share limited information in specific circumstances outlined below.
Educational Partners
We collaborate with select financial education providers and industry experts to enhance our course offerings. In some cases, we may share basic contact information with these partners to facilitate specialized educational programs, but only with your explicit consent.
Service Providers
Trusted service providers help us operate our platform, including cloud hosting, email delivery, and analytics services. These providers access your information only as necessary to perform their functions and are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information when required by Vietnamese law, legal proceedings, or to protect the safety and security of our platform and users. We will notify you of such disclosures unless legally prohibited.
Your Privacy Rights
Access Your Data
You have the right to request a copy of all personal information we hold about you. We'll provide this information in a clear, readable format within 30 days of your request.
Correct Inaccuracies
If you notice any incorrect or outdated information in your profile, you can update it directly through your account settings or contact our support team for assistance.
Delete Your Account
You can request deletion of your account and associated personal data at any time. We'll remove your information within 45 days, except where retention is required by law.
Control Communications
Manage your communication preferences easily through your account dashboard. You can opt out of marketing emails while still receiving important educational updates and platform notifications.
Data Portability
Request your personal data in a machine-readable format that you can transfer to other educational platforms if desired. This includes your learning progress and course completion records.
Restrict Processing
In certain circumstances, you can request that we limit how we process your personal information while maintaining your access to essential platform features.
To exercise any of these rights, simply contact our privacy team at info@smartstreamflashnext.com. We'll guide you through the process and ensure your request is handled promptly and professionally.
Data Security and Protection
Protecting your personal information is a top priority at SmartStreamFlashNext. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.
Technical Safeguards
Our platform uses industry-standard encryption protocols to protect data transmission and storage. All sensitive information is encrypted both in transit and at rest, with regular security audits conducted by independent cybersecurity experts.
Access Controls
We maintain strict access controls ensuring that only authorized personnel can access your personal information, and only when necessary for legitimate business purposes. All access is logged and regularly reviewed.
Regular Updates
Our security systems undergo continuous monitoring and updating to address emerging threats and maintain the highest protection standards for our Vietnamese users' data.
Data Retention
We retain your personal information only as long as necessary to provide our educational services and comply with Vietnamese data protection requirements. Different types of information have different retention periods based on their purpose and legal requirements.
- Account information: Retained while your account is active and for 3 years after closure
- Educational progress data: Kept for 5 years to support continued learning and certification
- Communication records: Maintained for 2 years for quality assurance purposes
- Technical logs: Automatically deleted after 12 months unless required for security investigations
- Marketing preferences: Removed immediately upon opt-out request
When retention periods expire, we securely delete your information using certified data destruction methods. You can request earlier deletion by contacting our privacy team, subject to any legal obligations we must fulfill.
Cookies and Tracking
SmartStreamFlashNext uses cookies and similar technologies to enhance your learning experience and provide personalized educational content. We're transparent about what cookies we use and give you control over your preferences.
Essential Cookies
These cookies are necessary for our platform to function properly, including maintaining your login session and remembering your course progress as you navigate through educational materials.
Analytics Cookies
We use analytics cookies to understand how users interact with our educational content, helping us improve course effectiveness and identify areas where students might need additional support.
Preference Cookies
These cookies remember your learning preferences, such as language settings, course categories of interest, and display options, to provide a more personalized educational experience.
International Data Transfers
While SmartStreamFlashNext primarily operates within Vietnam, some of our educational technology providers and cloud services may process data outside the country. When international transfers occur, we ensure appropriate safeguards are in place to protect your information.
We only work with international service providers who demonstrate adequate data protection standards and have signed strict data processing agreements. Any cross-border data transfers comply with Vietnamese regulations and international privacy frameworks.
Updates to This Policy
This privacy policy may be updated periodically to reflect changes in our educational services, legal requirements, or data handling practices. We'll notify you of significant changes through email or prominent notices on our platform.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
If you disagree with any changes to this policy, you can close your account or contact us to discuss your concerns. Continued use of our platform after policy updates indicates your acceptance of the revised terms.
Privacy Questions or Concerns?
Contact our Privacy Team:
Email: info@smartstreamflashnext.com
Phone: +84969629766
Address: 376 27 tháng 4, TT. Phước Bửu
Xuyên Mộc, Bà Rịa - Vũng Tàu, Vietnam
We're committed to addressing your privacy concerns promptly and transparently. Our privacy team typically responds to inquiries within 2-3 business days.